“Smart telecom operators are implementing real-time systems to analyze network and customer behavior to get ahead of the game,” says Robin Jackson, President and CEO of TeleDynamicX. TeleDynamicX helps them do this by providing tools to monitor customer call and data sessions as well as social media feeds in real-time to determine behavior patterns which allows them to better package and price their services. TeleDynamicX also provides an integrated real-time call routing layer that sits above the switching fabric allowing telecom operators to implement actionable triggers based on their real-time analytics.
“Our International and US Domestic real-time routing solutions considerably extend the feature functionality normally found embedded within switches and fully integrates with our network operations, fraud and credit control systems,” says Jackson. Such innovative solutions have helped clients in overcoming a number of challenges seen in the telecom industry.
In one instance, the limitations of switch based routing systems was preventing a major telecom traffic aggregator from expanding their operations,hindering their reaction speed to market changes and preventing the delivery of meaningful SLAs (Service Level Agreements).
“Our solution for the customer was to implement a centrally-managed dynamic-routing capability,” says Jackson.
With the recent release of “TeleMetricX”, a high-perfor¬mance, end-2-end, Big Data analytics plat¬form for telecom operators, TeleDynamicX extends its already comprehensive suite of BSS/OSS and routing solutions to include scalable, fault-tolerant, real-time com¬putation systems that allows operators to easily build unique, real-time solutions to meet their specific requirements; for ex¬ample, real-time CDR streaming for me¬diation, enrichment, rating, creating a uni¬fied CDR repository, real-time analytics, credit control, and fraud management as well as understanding customer behavior.
We offer customization services that tailor our solutions for individual operators without compromising system integrity
Since TeleMetricX can be integrated with any network and BSS/OSS, implementation is smooth and unobtrusive. “We also offer customization services that tailor our solutions for individual operators without compromising system integrity,” says Jackson. Such innovative technologies and adaptability has helped clients in easily transitioning to today’s interactive systems and in understanding how to create and monetize new services.
For the future, TeleDynamicX aims to continue solving industry challenges and drive innovation to advance existing bounds of the telecom industry. “We will work to extend our feature sets and ensure that operators can fully leverage our highly capable and secure offerings,” concludes Jackson.