Mapcom’s bellwether is the M4 Solutions Suite, a visual operations platform that enables effective management of workforce, fiber, coax, wireless and copper networks. Having evolved beyond outside plant (OSP), M4 Solutions collates data from far-stretched sources like: billing, accounting, GPS tracking, element management and network monitoring applications, and displays the gathered information in a powerful visual interface. This implies that all network components can search for necessary information from a single database; cutting down on labor, expenses and valuable time.
Operating extensively in the telecom industry, the company’s suite encompasses an array of industry-specific solutions. The M4 Solutions is abound with design and mapping tools, fiber and central office management applications, alongside a host of support applications workforce and services management. The software suite is charted to map the telecom plant from the central office to the end-user anatomy, then proceeding to fuse each map to the telephone company’s existing database records.
The telecom company can even verify coverage to a potential customer using the Google address search
CC Communications is one such telecommunications service provider who shifted to Mapcom’s M4 Solutions upon realizing that the labor-intensive ‘swivel-chair’ approach was arduous. The suite application mapped the company’s operations comprehensively and integrated corresponding information with already-existing records. As a result, CC Communications oversaw a sharp spike in operational efficiency and revenue gain. This consolidated Mapcom’s distinctiveness in providing visual, geographical integration of telecom equipment and databases that were open to access for multiple users. Backed by acclaimed application user-friendliness and technical expertise in telecommunications companies, Mapcom is optimistic about the road ahead.