DonRiver: Offering Federated OSS Experience

Communications service providers (CSP) deploy multiple Operational Support Systems (OSS) to manage the complex operations in their networks. However, the lack of a system that can consolidate these OSSs, leads to bits and pieces of segmented data that drive complexity with operations like service provisioning, network configuration, network inventory, and fault management. Adding to it, multiple OSS requires users to navigate separate systems, which has unique learning curves, individual training curriculum, and separate support guides. DonRiver, a Dallas, TX based company, takes off all these pain points with its product ‘Rapid Fusion’.

“We got tired of clients rolling out the ‘hot new OSS’ system or upgrading every 4 to 5 years and expecting radical improvements that would not happen unless all relevant data is in one place. Hence we launched Rapid Fusion,” says Kent McNeil, co-founder and principal, DonRiver. Rapid Fusion is a single process solution, leveraging web-based user experience which makes everything simple and intuitive. It keeps existing products and related data safe and unchanged, which enable clients to tailor it to different business processes.

Rapid Fusion simplifies management of network resources by exposing the applicable data set required to complete a specific process. “The business process should never change because of an OSS; the OSS product should be flexible enough to configure each client’s business process. There should never be a learning curve. Rapid Fusion answers it all,” says McNeil.

DonRiver’s solution has expanded into varied areas of the OSS stack. First, it was into the logical inventory space, and then into network discovery, order management, network activation, planning, and trending and forecasting. “When you take the user experience up one layer from the legacy products, then the business process quickly becomes about the activities required to manage the entire network, and Rapid Fusion is an example of the evolution,” says McNeil.