Casey Zandbergen, Vice President Business DevelopmentEnterprises in the telecom space today, face the major challenge of scalability; there is an abundance of data that poses difficulty for these organizations to manage and scale. Another potent hurdle is the hybrid environment created by the use of both private and public cloud that makes the data stored in the cloud vulnerable to security threats and also brings forth the need for technologies such as containerization. There are times when organizations lack the necessary tools to manage their operations, contrasted with the times when they have several applications and tools which are not necessary. ITRS Group, with its solutions and services, brings to the table an amalgamation of different monitoring tools to manage and assess the operations of its clients. “The main thing we do is have a solutions perspective, and we bring together all products into a single tool that operates autonomously within the clients’ environment,” states Casey Zandbergen, Head of Global Strategy at ITRS.
The company has three distinctive offerings; the foremost among them is the readily accessible, flexible and scalable ITRS OP5 Monitor. This solution can be easily integrated into the clients’ IT environment to help monitor networks, servers, and storage. It can handle huge amounts of data over an easy to use interface. Its robustness makes it even easier for IT departments to have better control over devices and orchestrate IT operations. The other prong in the company’s solution stack is the ITRS OP5 Log Analytics, based on open source technology, to help resolve IT-related issues in real-time. It can function independently or integrate with ITRS OP5 Monitor into infrastructures and operations of any size. This solution provides an instant overview of the logs and ensures an immediate response for efficient processing and analyzing large amounts of data. The offering is modeled based on clients’ data nodes which help in a more convenient and cost-effective implementation.
Along with this, the product ensures the security of the clients’ data, and its built-in scheduler observes the performance of the logs to generate reports and provides alerts on any anomaly.
The main thing we do is have a solutions perspective and we bring together all the products into a single tool that operates autonomously within the clients’ environment
An added benefit of this solution is the ITRS OP5 Log Analytics Intelligence based on ML libraries that can identify trends and predict operational patterns within systems. It can be integrated with other tools like Splunk to enhance data interoperability via secure REST APIs.
ITRS Group’s proprietary product is the Capacity Planner which ensures there are resources at all times to maintain uptime while also meeting the financial goals of clients. It helps provide a better view of the clients’ infrastructure, application allocation and costs involved. It also detects the trends in resource consumption and helps manage and model alterations to avoid any impact on the clients’ business. Along with this, ITRS Group provides its clients with professional services staffs who help customize the solutions and integrate them seamlessly into their infrastructures.
What makes the company stand out is its ability to focus on issues from a customer’s viewpoint. They are capable of understanding the clients’ problems and helping them mitigate those efficiently. With the vision of empowering the IT sector, the company is moving ahead to improve its services and make them more scalable and API-based. The company aims at enabling AI and machine learning into the response cycle of the monitoring environment of enterprises.“We allow our customers to make one scalable system that allows them to monitor everything in their environment and provide one API that they can work with,” concludes Zandbergen.