VirtualPBX extends the safety benefits of a cloud based system to traditional phone service users, with a product, PBX (Private Branch Exchange) Parachute that offers benefits like remote backup support and instant failover protection. “PBX Parachute is an automatic failover for business phone systems,” remarks Hammond. “Our hosted telephone service releases customers from a series of redundancies so that their phone will be live under any circumstances where physical offices are inaccessible.” PBX Parachute instantly detects a failure when an office becomes inaccessible from fire, natural disaster, or any other emergency situation, and transfers all telephone activity from the inoperable physical PBX to a cloud-based mirror thereof. “Customization is also a key feature, so these parachutes can be tailored to function however an organization needs,” says Hammond.
Alternatively, the company’s Extension Manager App helps businesses that already take advantage of VirtualPBX’s VoIP services to remotely control the extension settings using web-enabled devices. The solution specially comes with facilities like Call-Routing and ACD Queue Login and Presence Management.Beyond queue and traffic avenues, the application also allows an employee to access, record, change, and edit any personal or company-wide recordings as permitted by the level of admin access.
Our trained support staff working alongside with the sales, marketing, and engineering teams to provide the highest quality of customer service in the industry
VirtualPBX’s solutions and services have brought indispensible enhancements to businesses and have helped clients to achieve better operational efficiency. In an implementation highlight, Coit Staffing, a company providing strategic staffing solutions, was looking to publish a single national toll-free number and route customer calls to the closest offices. These offices served as hubs for their vast network of clients. By implementing VirtualPBX’s virtual phone system, the customer was able to maintain a uniform national number that was tethered to each location. The system further provided the flexibility to add or remove extensions or follow agents as they visited clients and job sites.
“Our trained support staff working alongside with the sales, marketing, and engineering teams provides the highest quality of customer service in the industry,” proclaims Hammond. The company invests ample amount of time and energy to find the right strategic partners for its business as well as in its employees. In development, VirtualPBX will constantly work toward fostering an environment for innovation and bring in latest technologies that will prove useful for the customers.