In an attempt to make “Networked Society” a reality, Ericsson provides industry-leading network equipment and software, as well as services for network and business operations. The company’s portfolio also includes products for the enterprise, cable, mobile platform and power module markets. They provide a comprehensive range of adaptive OSS and BSS s o f t wa r e solutions and services that are based on their extensive experience in the industry, w h i c h includes Assurance, Billing and Revenue Management, Customer Relationship Management, Fulfillment and Plan Build Optimize. “We enable operators to be fast, flexible, and in control to deliver great experiences to their customers, operate efficiently and offer innovative new offerings,” says Hans Vestberg, President and CEO, Ericsson.
Ericsson’s OSS/BSS solutions and services are enabling operators across the globe to realize new opportunities. A Tier 1 Communication Service Provider (CSP) had reduced faults and Mean Time to Repair (MTTR) for a range of new tripleplay services. It needed a unified toolset designed to improve the speed and accuracy of problem diagnosis. Ericsson Experience Manager was used to unify systems data, model individual and composite quality indicators, prioritize service degradations, and simplify monitoring using a dashboard approach. The CSP gained the ability to monitor FTTP, DSL and VoIP service status in real time, monitor more than 190,000 components using 12,000 key indicators. The MTTR was reduced to under an hour and gave the client a processing capacity of 25,000 alarms every 5 minutes.
“Technology is at the heart of our business,” says Vestberg. Ericsson engineers, researchers and scientists around the world are working on next generation information and telecommunication technologies.
We enable operators to be fast, flexible, and in control to deliver great experiences to their customers, operate efficiently and offer innovative new offerings