AireSpring
Bringing Managed Connectivity to Multi-location Enterprises

Enterprises continue to struggle with the complexities of running their businesses using multi-vendor telecommunications solutions. “Ensuring Quality of Service is extremely difficult in multi-vendor, multi-location environments,” explains AireSpring CEO, Avi Lonstein. Organizations are forced into spending significant human and financial resources managing vendor relationships and ensuring that their Unified Communications services work properly. AireSpring solves this conundrum by providing fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers, including AireContact Cloud Contact Center, AirePBX Cloud Phone System, SIP Trunking, MPLS, Ethernet Private Networking, managed security, and business Internet. AireSpring addresses the problem of managing multiple vendors by integrating voice and data services over its own managed network with end to end Quality of Service (QoS). Catering to the multi-location enterprise, AireSpring enables customers to reduce costs by unifying disparate vendor networks under a single, trusted name.

AireSpring ensures flawless execution and service from design to implementation, as well as providing network monitoring and customer support. Each customer is assigned a dedicated account manager to provide a single point of contact for all their needs. Using AireSpring, enterprises avoid the inherent unreliability of the public “best effort” internet and the finger pointing between different providers that occurs when they experience network issues. AireSpring overcomes these challenges by controlling the priority of all traffic over its fully managed, owned and operated IP network.

“AireSpring is known for its managed services,” says Lonstein. “Companies are finding it increasingly resource intensive to manage and maintain their own networks, and most have neither the resources nor the necessary CAPEX budget.” AireSpring’s managed services help customers defray those costs, and reduce their financial burden. “By letting AireSpring take on the upfront and operating expenditures, customers are able to rely on a stable monthly cost while enjoying all the benefits of advanced technology,” explains Lonstein.

The biggest payoff comes from access to AireSpring’s award-winning cloud communications application suite: AirePBX and AireContact. AirePBX, AireSpring’s enterprise-grade business VoIP solution, provides true UC capabilities through a host of advanced features that let users communicate and collaborate from anywhere.

By letting AireSpring take on the upfront and operating expenditures, customers are able to rely on a stable monthly cost while enjoying all the benefits of advanced technology

AireContact, AireSpring’s cloud contact center solution, provides a multi-channel contact center software suite capable of supporting voice, email, chat, fax, SMS text, and social media. With advanced features such as automatic call distribution (ACD), intelligent interactive voice response (IVR), powerful dialer options, dynamic scripting, and an interactive wallboard, AireContact enables agents and supervisors to optimize their interactions and ensure high quality customer service. AireSpring’s Network Operations Center (NOC) proactively oversees and manages the network 24/7, making sure users receive consistent network and voice quality while ensuring maximum uptime and stability.

Regardless of the service, AireSpring’s highly trained engineering and project management staff work hand in hand to custom-design and install cutting-edge network solutions. Since protecting voice quality is the highest priority, technicians are sent on-site to expertly install and configure IP phones, routers, and switches. AireSpring stands out from the competition through its partnership with over fourteen different network providers, including all major tier-1 carriers, allowing AireSpring to design and manage a diverse multi-vendor solution that can best meet their customers’ needs at an attractive price point.

AireSpring recently celebrated its 15-year anniversary: “Our success is based on our customer-driven philosophy,” says Lonstein. “We add value through highly personalized service and robust implementations. At the end of the day, my telephone number is available on the dedicated escalation list and I can be contacted at any time. We go the extra mile for our customers and that is the biggest reason for our success,” concludes Lonstein.